Frequently Asked Questions

❓ Frequently Asked Questions (FAQ)

1. What is Ankx?

Ankx® is an Indian premium personalized jewellery brand specializing in custom‑made name necklaces, bracelets, rings, anklets, keychains, photo gifts, and more. Operating since 2019, it has served over 100,000 happy customers across India. (ankx.in)

2. Where are you located?

  • Jodhpur (Head Office): Near City, Jodhpur, Rajasthan 342008

  • Mumbai (Branch): 209, Near Post Office, Wadala, Mumbai, Maharashtra 400015 (ankx.in)

3. What products do you offer?

  • Personalized name necklaces, bracelets, rings, anklets, keychains, photo gifts

  • 925 sterling silver products, gold-plated items, combo packs, minimal styles, bulk orders

4. How can I place an order?

  1. Browse the SHOP or Collections section.

  2. Choose your product, select options (e.g., metal type, name engraving).

  3. Add to cart and checkout with your preferred payment method.

5. What payment methods are accepted?

Ankx accepts:

  • Prepaid: Credit/Debit Cards, UPI, Mobile Wallets, Net Banking

  • Cash On Delivery (COD) for eligible orders (ankx.in)

6. Is delivery available across India?

Yes, they provide free all-India shipping on prepaid orders above ₹599, and usually include a free gift. (ankx.in)

7. Can I return or exchange an item?

They offer a 7-day return/exchange policy from the date of delivery. Check Return and Refund Policy or Delivery and Replace pages for eligibility. (ankx.in)

8. Do you offer bulk orders?

Yes! Bulk and corporate orders are available. Contact them via WhatsApp or email for quotes and customization. (ankx.in)

9. How long does customization take?

Times may vary. Contact support directly via WhatsApp at +91 75974 67410 for exact timelines based on product and demand. (ankx.in)

10. How can I track my order?

Use the Track Order feature on the website. You’ll need your order number. (ankx.in)

11. How can I contact customer support?

  • Phone/WhatsApp: +91 75974 67410

  • Email: support@ankx.in

  • Available for product or order-related support. (ankx.in)

12. Do you have any offers or gifts?

Yes!

  • Free gifts on all prepaid orders above ₹599

  • Regular summer sales, ongoing discounts, and combo deals. (ankx.in)

13. Can I customize a product with a photo or special engraving?

Absolutely! Options include photo-engraved jewellery (necklaces, bracelets, keychains) and personalized engravings in different languages and styles. (ankx.in)

14. What is the product quality like?

  • Offers 925 sterling silver and gold-plated options

  • Claims of premium quality consistent with fashion accessory standards

  • Over 100,000 satisfied customers attest to quality and style (ankx.in)


Location/Shop: Ankx, Near City, Jodhpur, Rajasthan (342008) INDIA

Branch Office: Ankx, 209, Near PO Office, Wadala Mumbai, Maharashtra(400015) INDIA

Phone/WhatsApp:(+91) 7597467410

Email : support@ankx.in