🚚 Delivery & Replacement Policy – Ankx.in

Effective Date: June 14, 2025

At Ankx, we ensure timely delivery and quality service for all our personalized products. Please review our delivery and replacement policy before placing an order.

🚚 Delivery Policy

📍 Delivery Coverage

• We deliver across all major pin codes in India via trusted courier partners.

• Delivery to remote areas may take longer than usual.

⏱️ Processing Time

• Customization Time: 2–5 working days depending on the product type.

• Shipping Time: 3–7 working days after dispatch.

• Total delivery time may vary between 5 to 10 working days.

Please note: Weekends and national holidays are not counted as working days.

🎁 Free Shipping Offer

• Free shipping on prepaid orders above ₹599.

• COD orders may include additional shipping charges.

📦 Order Tracking

• Once your order is shipped, you'll receive a tracking link via email/SMS/WhatsApp.

• You can also use the “Track Order” feature on Ankx.in with your order number.

🔁 Replacement Policy

✅ Eligible for Replacement

We offer free replacement in the following cases:

1. Wrong product received (different design, name, or product)

2. Damaged or broken item at the time of delivery

3. Product missing from the parcel

❌ Not Eligible for Replacement

We do not offer replacements for:

• Customer mistakes (wrong name/text entered during order)

• Minor variations in engraving/design or product color

• Personalized products damaged due to misuse

📸 Proof Required

To process a replacement, you must:

• Share clear photos or videos of the product and packaging within 48 hours of delivery

• Contact support via WhatsApp or email (details below)

• 7 days policy

🔄 Replacement Process

1. Contact us within 48 hours of receiving the order

2. Send order details and photo/video proof

3. Our team will verify and approve the replacement (if valid)

4. You’ll receive a new product within 7–10 working days after approval

We reserve the right to deny replacement if the request is invalid or delayed.

❗Important Notes

• Replacements are only processed for one-time per order.

• Delivery delays due to courier issues are not under Ankx’s control.

• During peak seasons/festivals, delivery timelines may extend slightly.

📞 Need Help?

For delivery or replacement queries, contact us:

• WhatsApp: +91 75974 67410

• Email: support@ankx.in

• Hours: Monday to Saturday, 10 AM – 7 PM